Return Policy
Cancelled Orders
An order may only be cancelled free of charge prior to shipment.
If an order has shipped prior to the cancellation request, the customer is required to pay a restocking fee based on the cost of shipping.
Returns
Returns on applicable items may be made within 30 days of original purchase. All returned items must include a receipt or proof of purchase, be unused, in original condition and in the original packaging
Please note: Some Red Brand Store items may not be returned.
Partial Refunds
In certain instances, only partial refunds are granted:
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, you will be notified by email that we have received your item. You will also be notified of the approval or denial of your refund.
If your refund is approved, your refund will be processed. For Items purchased through credit card, the refund amount will be automatically applied to the same credit card account.
Late or Missing Refunds
If you haven’t received a refund, first check your bank account again. If funds are not in the account, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have performed all steps listed above, and still have not received your refund yet, please contact us at dain.rakestraw@libertysteel.us.
Sale Items
Sale items may not be refunded. Only regular priced items may be refunded.
Exchanges
Red Brand Store only replaces items that are defective or damaged. If you need to exchange a defective or damaged item for the same item, send us an email at dain.rakestraw@libertysteel.us and ship your item to: 7000 S W Adams Street Peoria US 61641.
Shipping Address: Red Brand Store
To return your item, mail or ship it to: 7000 S W Adams Street Peoria US 61641
Phone Number: Red Brand Store
- 800.447.6444
Shipping Costs: Returned and Refunded Items
Customers are responsible for all shipping costs when returning an item.
If you receive a refund, the cost of return shipping will be deducted from your refund.
